The search is on for an Operations Manager to join the team at Make Music Matter.

Download the full job listing here.


Position Title: Operations Manager

Location: Toronto, Winnipeg, and/or Ottawa

Reports to: CEO

Make Music Matter are seeking to recruit an Operations Manager to work with its flagship program, Healing in Harmony, as it scales out within and beyond the Democratic Republic of the Congo (DRC).


Make Music Matter’s Healing in Harmony music therapy program is centered on the belief that music can be an integral part of a community-driven, holistic healing model. Participants in our flagship program are survivors of sexual violence and other traumatized and marginalized populations.

Working in tandem with a trained psychologist and music producer, participants write, record and professionally produce songs about their emotions and experiences.

The process has a profound effect on both the psychological healing and the restoration of a supportive, healing community.

Our artists are advocates, publicly disseminating their music through local radio broadcasts, social media, CDs, concerts and globally through our record label, with the aim of reducing stigma.

We are now in the process of scaling the Healing in Harmony program throughout Africa and the Middle East through a hybrid model of social franchising and direct delivery as Make Music Matter.

Position Summary:

To ensure effective management of programs, build governance and administration systems and policies to support scale-up, the Operations Manager will provide oversight and leadership in the design in the implementation of Make Music Matter’s programming in the Democratic Republic of the Congo (DRC), Rwanda, Turkey and beyond. In collaboration with the CEO, the position will actively contribute to the overall scaling strategy and program development with an emphasis on ensuring quality control and increased program funding.



● Together with the CEO and Board Chair, provide leadership, oversight and guidance on program implementation strategy and execution
● Lead on the development of a project management system and operational tools
● Quality control: Ensure programming meets minimum standards and requirements, in alignment with externally recognized best practices and partners
● Provide oversight and management of development of key in-country relationships, partners, franchisees and donors
● Provide support and mentoring for field staff where needed
● Maintain review of program performance, monitoring and evaluation procedures, outputs and agreements
● Provide assistance to program sites as required


● Strengthen organizational capacity for implementation of scaling strategy and operational practices
● Support the implementation and monitoring of the scaling strategy
● Ensure program site compliance with donor management and reporting standards along with the CEO
● Along with the CEO, help to identify long-term strategies with key partner organizations
● Help oversee community of practice and iterative learning strategies from key partner scaling sites
● Conduct new assessment and evaluation trips if and as needed
● Appropriate supervision and motivation of performance of key staff from implementation sites


● Develop and support institutional and private donor fundraising development strategies in accordance with Make Music Matter’s programming and scaling goals
● Oversee the development of fundraising proposals and budgets
● Identify and establish long term fundraising strategies with donor agencies
● Develop and maintain relationships with established and potential partners INGO’s
● Oversee the development of funding proposals and budgets
● Identify and direct resources necessary for scaling strategy and sustainability needs to be fulfilled
● Establish a funding database to effectively monitor the status of all funding potential and grants received


● Help update and maintain along with CEO good governance practices
● Help iterate along with CEO robust administration systems in relation to scaling strategy



● University degree or
● College degree or equivalent professional post-secondary education preferably in International Development or Relations
● Min 3 years experience of management experience in humanitarian or international development programs with leadership responsibilities
● Successful track record in procuring support from a wide variety of donor and funding agencies
● Experience in monitoring and evaluation tools, systems and methodologies relevant to Make Music Matter’s mandate


● Excellent English writing and verbal skills for proposals and reports
● French proficiency a plus
● Strong diplomacy and interpersonal skills
● Ability to work within diverse teams across multiple time zones
● Self-starter and problem solver
● Comfortable working at a distance
● Willingness to travel to potentially challenging / conflict zones

Salary and Benefits:

● Salary will be on a contract basis and commensurate with experience and qualifications


● Part-time: approximately 0.5 Full Time Equivalent (FTE)) TBD for 12 months
● Self-employed: There is the opportunity for this to develop into a full-time permanent position. This will largely depend on the execution of this contract.

Application Process:

● Interested applicants are encouraged to send a CV and accompanying cover letter to:
● Please ensure your application email has the subject heading: “Operations Manager”
● Only those applicants selected for an interview will be notified
● For more information about Make Music Matter please visit:

Deadline: Position will remain open until a suitable candidate is found.

Along with our partners Panzi Foundation DRC (PFDRC), our goal is to replicate the innovative Healing in Harmony music therapy model in Congolese communities and beyond.

We are currently seeking an individual consultant or firm to create Manuals and a set of Standard Operating Procedures that will act as handbooks and guides to other organizations wishing to adopt the model. The documentation will act as both a resource for training and a bulwark for quality control as the model expands beyond the “home office” and is used in new locations.

Interested parties should consult the Request for Proposals and Terms of Reference for details.

(updated August 4, 2018)

See what we’ve been up to on our Journey to Scale with partners Panzi Foundation USA and Panzi Foundation DRC as the Healing in Harmony music therapy program expands to reach new communities!

Thank you to ELRHA and the Humanitarian Innovation Fund for your continued support.

Find out more about our Journey to Scale.

[Click here to download the press release]


First two releases available digitally today:
Stream / download Kesho ni siku mupya (Tomorrow Is A New Day) HERE
Stream / download Mon corps n’est pas une arme (My Body Is Not A Weapon) HERE
Friday, January 12, 2018
Warner Music Canada is proud to announce that they have partnered with Make Music Matter to bring to the world original recordings written and produced by people scarred by conflict, AIDS/HIV and violence against women through their Healing in Harmony music therapy program. The first two releases, Kesho ni siku mupya (Tomorrow Is A New Day) and Mon corps n’est pas une arme (My Body Is Not A Weapon), were recorded in the Congo (DRC) and Rwanda and will be released under Make Music Matter’s own Samothrace Records label. Both albums are available worldwide for streaming and downloads beginning today, January 12, 2018. Five more albums are to be released in the coming months.
Make Music Matter was started by Canadian video and music producer Darcy Ataman who co-wrote and produced “Song For Africa” which featured a number of high-profile Canadian artists and was premiered in 2006 at the XVI International Aids Conference in Toronto. A graduate from the University of Manitoba with a Bachelor of Arts in Psychology, Ataman has led efforts to build a primary school in the Masai Mara, Kenya, supported two HIV clinics in Kenya and founded a scholarship program in Africa’s biggest slum before creating the Healing in Harmony music therapy program. With established programs in Rwanda and the Democratic Republic of Congo (DRC), Darcy will lead further expansions in Turkey and Iraq. He continues to centre his focus on HIV survivors, former child soldiers and child-headed households in Rwanda and has partnered with Nobel Peace Prize Nominee Dr. Denis Mukwege and Panzi Foundation in the DRC, focusing on women who have been sexually violated through war.
“Where you suffer is geography, how we heal is universal,” says Darcy Ataman. “Teaming with Warner Music Canada creates a global platform for our artists and helps to connect us to our shared humanity through the transformative power of music.”
In making the announcement, Warner Music Canada President Steve Kane says “We’ve always believed in the therapeutic nature of music. Make Music Matter has taken this idea and put it in to concrete action. Warner Music Canada is proud to play a part in bringing these powerful voices to the global community.”
Kesho ni siku mupya (Tomorrow Is A New Day) tracklisting:
Esther “Kesho ni siku mupya”
Patrick “Main dans la main”
Solange & Obeni “Maisha ni punition”
Neema & Kethia & Bahati “Nime kosa Amani”
Sandra & Bayura “Prassana aseme”
Gisele & Fadhili & Faradja “Safari yangu”
Zezi & Tuliya & Zawadi & Gisele “Sita coka”
Prince Kwamiso “Songa mbele”
Mon corps n’est pas une arme (My Body Is Not A Weapon) tracklisting:
Young Dorcas & Timbuktu “Mon corps n’est pas une arme”
Denise & Timbuktu “Nda fanya je”
Young Tricotage & Timbuktu “Njo tu maisha”
Vannerie & Timbuktu “Sina matunzo”
About Make Music Matter:
Make Music Matter’s unique brand of music therapy is centered on the belief that music can be an integral part of a community-driven, holistic healing model. Participants in the program are survivors of sexual violence and other traumatized populations.
The team travels into conflict areas around the world , working in tandem with local trained psychologists and music producers. Participants write, record and professionally produce songs about their emotions and experiences. Within this process it helps give back the survivors their sense of identity as it starts the healing individually and as a community.
Many of the recorded songs get played on local radio stations which then helps empower the artists in their recovery and also sends a message to others in the community that they are not alone.
For more information: Steve Waxman, Warner Music Canada / (416) 758-1097

Alongside partners at Panzi Foundation, we’re proud to present the first vlog from our Journey to Scale with ELRHA’s Humanitarian Innovation Fund and financial support from the Dutch Ministry of Foreign Affairs.

Our Healing in Harmony music therapy program for survivors of sexual and gender-based violence is reaching new communities throughout the Democratic Republic of Congo. Have a look at the video and find out more about the project.

Panzi Foundation Begins the Journey to Scale from Elrha on Vimeo.

2016 has been an incredible year for Make Music Matter!

Check out the highlights and find out more about what lies ahead in this year’s Annual Report.

Make Music Matter 2016 Annual Report

Humanitarian Innovation Fund Names Panzi’s and Make Music Matter’s Healing in Harmony Music Program Winner on the “Journey to Scale”

Panzi Foundation in partnership with Canadian NGO Make Music Matter, plans to expand music therapy program for survivors of sexual violence

Winnipeg, Canada (October 18, 2016) – The Panzi US partnership with Make Music Matter, and our colleagues at Panzi Foundation DRC grows stronger every day. The holistic healing model incorporates innovation and medical research with groundbreaking programs, like our “Healing in Harmony” music therapy program. Participants are survivors of sexual violence, abandoned children, vulnerable community members, and Panzi staff. Together, they are are treated as artists, not patients – and they own their music.

Executive Director Naama Haviv said, “We are honored to work with Darcy Ataman, an incredible innovator, and our dedicated and inspiring team in Bukavu. Healing in Harmony, at its core, has potential for transformational change, not just in women’s lives and in communities, but in the broader community of practice. We stand ready to work with the Humanitarian Innovation Fund on our Journey to Scale.”

It continues to be an honor to work alongside Panzi Foundations as we use the healing power of music together to help the survivors of sexual violence and embolden Dr. Mukwege’s holistic healing model.”, said Darcy Ataman, Founder and CEO, Make Music Matter.

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For more information, please contact:

Darcy Ataman

Founder and CEO

Make Music Matter